HR Generalist - International

The position of a Compliance-focused Human Resources (HR) Generalist is fundamental role within the Human Resources function of our organisation. Principally, the HR Generalist is responsible for the day-to-day management of HR operations, ensuring compliance by managing the administration of policies, procedures, and programs of SHI. The HR Generalist will be crossed trained in multiple areas that will support Human Resources’ mission, including regulatory compliance with onboarding, employee relations, benefits, career engagement and recruiting. 

This position reports into the Human Resources Manager - International and is required to attend the Milton Keynes.

SHI UK has been established for over 20 years, growing from a small satellite office to now our EMEA headquarters, with the support from our International partners and colleagues. We offer the opportunity to progress and develop a career within the IT Industry while working in a diverse, fun environment containing a range of departments and specialisms.   

With our organic growth and stability within the EMEA market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.   

SHI provide innovative solutions and world-class support, as standard, from over 30 offices throughout the U.S, the U.K, Republic of Ireland, Canada, France, Australia, Netherlands, Hong Kong, Singapore and South Korea.

Include but not limited to:

• Handle administrative tasks for onboarding, new-hire orientations, benefits, compensation, change management, offboarding, including data entry in Human Resources Information Systems (HRIS) and audits for accuracy and compliance.
• Cross train and develop knowledge of Human Resources functions across the HR divisions.
• Provide a dedicated and effective HR advisory service to senior leaders, managers and employees that covers absence, conduct and capability, grievances, organisational change, performance management and all other employee-relations matters.
• Hold responsibility for managing and coordinating own ER case load, providing expert guidance to management to resolve complex ER issues and to assist in the overall engagement, morale, and productivity of their teams.
• Responding to and evaluating employee relations issues with a high level of customer focus and sensitivity, consistent with best practice guidelines; to recommend a course of action; to utilise case management data to identify trends, patterns and prepare regular and ad hoc reports of findings and recommendations.
• Support and assist multiple HR teams – Recruitment, Benefits, Learning and Development, Payroll and Career Engagement, to deliver business goals.
• Providing excellent day to day HR operational support to HR Business Partners and colleagues in the business; managing assigned projects, and day to day HR tasks in a timely and effective manner.
• Recommend strategies to enhance HR operations/processes across the multiple divisions.
• Support and lead on HR People initiatives.
• Maintain continuing professional development to sustain employment law knowledge and HR best practice.
• Any other appropriate duties where required.
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Compliande Responsibilities 

Include but not limited to:

• Maintain documentation of compliance activities, such as grievances received or investigation outcomes.
• Lead on policy development and implementation; ensuring compliance with local laws, legislation, and best practice. This includes employment policies, health and Safety regulations, compensation laws and anti-discrimination laws.
• Conduct HR audits to identify areas of non-compliance. This may include carrying out periodic reviews of internal policies and procedures, checking for any discrepancies in employee records, and ensuring that all necessary training has been completed.
• Keep abreast of legislative and regulatory changes that might impact HR operations; ensure that the HR team, management team and employees are adequately trained and aware of new laws and regulations changes.
• Being responsible for maintaining accurate and up-to-date records for all employees; ensuring compliance with data retention policies.
• Reporting and resolution of issues. If compliance issues are identified, this role involves being responsible for reporting these through the appropriate channel.
• Ensure benefits and compensation packages comply with relevant laws and regulations.
• Implementing and regularly updating SHI’s employee handbooks for all regions.

• CIPD qualified (level 5 preferable).
• At least 5 years’ experience in a HR Generalist / Advisory role, with a strong focus on compliance issues.
• Extensive Employee Relations experience including managing end to end complex cases with minimal supervision.
• Thorough understanding of local and international employment law, regulations, and best practices.

• Efficient HR administration and people management skills.
• Excellent record keeping skills.
• Excellent written and verbal communication and interpersonal skills.
• Superb computer literacy with capability in email, MS Office and related HR software.
• Remarkable organisational and conflict management skills.
• Professional credibility and able to deal assertively and confidentially at all levels.
• Meticulous attention to detail.
• Ability to be proactive: foreseeing problems and providing solutions.
• Ability to advise/coach both employees and managers.
• Excellent presentation skills with the ability to represent HR’s initiatives.
• Ability to take ownership of projects/assignments and follow through to completion.
• Ability to create and guide in drafting HR documentation.
• Self-starter - can work independently, detail oriented, organised with the ability to effectively handle multiple priorities and meet deadlines whilst remaining calm under pressure.
• Able to work flexible hours and interact effectively and efficiently at all levels to meet their needs whilst maintaining compliance with established company practices.
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• The estimated starting salary will be from £40,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. 
• SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
• Business working hours are Monday to Friday, 09:00 to 17:00 with a 30-minute lunch break. However due to the nature of the role, with its international reach and shared projects, working outside of these hours to service business needs will occur occasionally, and employees are expected to be readily available in these eventualities.